Solix, a provider of enterprise data management solutions, now offers Solix Connect for health insurers looking for solutions to manage high volume overflows in call centers.
As per the estimates from the U.S. Department of Health and Human Services, call centers will receive about 42 million calls related to Affordable Care Act (ACA) alone.
Reports also show that continuing confusion over the new law, as well as delays and extensions, has made call volumes unpredictable. In a single state alone, a peak of 10,000 calls one day can be expected.
This enormous call traffic caused by a surge of consumers shopping for policies through ACA and annual open enrollment season leads to long wait times, busy phone lines, dropped calls and frustrated customers...Read More
Edited by Ryan Sartor
20 Dec, 2013
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Source: http://insurancereviewinfo.blogspot.com/2013/12/solix-helps-health-insurers-address-aca.html
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